These steps cover the MAG 322, 324, 424 and 524. The menu names are almost the same. Use the portal URL from your welcome message, not a URL copied from a forum.
In short
- Send the MAC address from the box sticker or the System info screen.
- Add the portal under Settings → System settings → Servers → Portals.
- Save, reboot, and wait for the portal to load.
What you need
- A MAG box on your network, with the remote.
- The MAC address, which starts with 00:1A:79 on genuine boxes.
- The portal URL from your welcome email or WhatsApp.
Recommended app
Use IPTV Smarters Pro. The MAG does not need a separate player. If you later move to a Firestick or a phone, Smarters is the simple app for that screen. Other players that also work: TiviMate .
Step by step
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Find the MAC address
Read the sticker on the underside of the box, or open Settings → System info. The MAC address is the long code with colons. Send that exact code by WhatsApp or email before you continue.
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Open the portal menu
Go to Settings → System settings → Servers → Portals. You will see Portal 1 and sometimes Portal 2. Use Portal 1 unless you already have another service there.
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Name the portal and paste the URL
Set the portal name to BestUK. In the URL field, enter the portal address from your welcome message. It looks like a web address ending in a slash. Do not invent the address.
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Save and reboot
Choose Save, then reboot the box from the power menu or by unplugging it for ten seconds. The portal loads on its own. The first boot can sit on a logo for a minute.
If something goes wrong
Swipe sideways to see every column.
| Problem | Cause | Fix |
|---|---|---|
| Buffering | The Wi-Fi drops, or the stream is 4K on a line that cannot hold it. | Use Ethernet. MAG boxes on Wi-Fi adapters are less stable. If you must use Wi-Fi, keep the box in the open and on 5 GHz. |
| Black screen | The player opened the stream but the video decoder failed. | A black screen after reboot usually means the portal URL is wrong or the MAC is not on the account yet. Check both, then reboot again. |
| Login failed | A username, password or URL was typed with a space or a missing character. | There is no username on the box. If the portal says the device is inactive, the MAC we received does not match the one in System info. |
| EPG not loading | The guide URL is empty, or the device clock is wrong. | The guide comes from the portal. If it is empty, reboot once more after the account is confirmed. Set the box timezone to London. |
| App not installing | Unknown sources are off, or the store cannot see the app. | A MAG does not install Play Store apps. If the box asks you to install an APK, you are not in the portal menu. Go back to Servers → Portals. |
| Guide times are an hour out | The EPG offset does not match UK time, or daylight saving has changed. | Set the timezone to London in System settings. The portal guide follows that clock. |
MAG box questions
Which MAG models are these steps for?
MAG 322, 324, 424 and 524. Other Infomir models use the same Portals menu, but send the MAC and the model name so we can confirm it.
What if my MAC does not start with 00:1A:79?
It may be a clone rather than an Infomir MAG. Tell us the full MAC and the model. We will say whether the portal can accept it.
Can I keep my old portal in Portal 2?
Yes. Put this service in Portal 1 or Portal 2, then choose that portal as the one to load on boot.
Do I need a username as well?
Not on the MAG. The MAC address is the login. Keep the username for a Firestick or a phone if you add one later.