Like the other TV apps, it can charge its own fee after a trial. That charge is not our subscription and is not covered by our refund.
Updated
At a glance
- Devices
- Samsung, LG
- Price
- Trial, then a one-off fee charged by the app.
- Login
- Xtream, M3U, MAC
- Our view
- Good. Editorial only, not a review score.
Best for. A Samsung or LG set that will not show IBO or Smart IPTV, and a household that can upload a playlist from a phone.
Skip it when. Buying it on top of another TV app you have already activated. One working smart-TV player is enough.
Good and less good
Works well
- The MAC pairing avoids the on-screen keyboard.
- It accepts the playlist details from the welcome message.
- It stays available on sets where the other two apps are hidden.
Watch out for
- A second app fee, if you already paid another player, is wasted money.
- Support for the app itself belongs to its maker.
- It is not a substitute for a Firestick if the TV is too old to install it.
Set it up
Choose a device
Search Duplex Play in Samsung Apps or the LG Content Store and install the official app. Open it and leave the MAC address and any device key on screen.
On your phone, open Duplex Play’s official manage page. Enter the codes from the TV, then the Xtream username, password and server URL, or the M3U link. Save, then restart the app.
Login and playback settings
Keep a photo of the MAC screen until the channels appear. If you edit the playlist later, restart the app or the television will keep showing the old list.
- Buffer. Treat stalls as a network problem. 5 GHz or a cable, then HD if 4K cannot hold.
- Decoder. No decoder menu. Restart the app if the first channel after upload is black.
- EPG interval. The guide arrives with the playlist refresh. Add the XMLTV URL if the manage page asks for it.
- UK time. Television timezone set to London. Offset 0 unless the listings stay wrong after a reboot.
If something goes wrong
Swipe sideways to see every column.
| Problem | Cause | Fix |
|---|---|---|
| Device key rejected | A letter was read as a number, which is easy on a photograph. | Type the key from the TV screen while you can still see it, rather than from memory. |
| Old playlist still showing | The app cached the previous upload. | Force-close it, or switch the TV off at the wall for ten seconds, then open Duplex again. |
| Fee screen | The app maker’s trial has ended. | Pay them only if you want this player. Otherwise use a Firestick and TiviMate or Smarters. |
Duplex Play questions
How is Duplex different from IBO?
They are separate companies. Each has its own website, MAC page and fee. The IPTV username can be the same.
Can I get a refund of the Duplex fee from you?
No. We never receive that payment. Contact the app maker for their own terms.
Does Duplex work on Android?
This page is about the smart-TV app. On Android, use TiviMate, XCIPTV or Smarters instead.
What if the store search is empty?
Update the TV, set the store region to the UK, and search again. A 2017-or-older set may not be able to run it.